Privacy Policy

This privacy policy explains how personal information may be collected, used, protected, and managed when you interact with our website, create an account, purchase products, participate in promotions, communicate with us, or use other available website features. We may revise this policy from time to time as our practices or legal requirements change, and the policy revision date will be updated when material changes are made.

We collect information that you choose to provide during activities such as account registration, checkout, promotional participation, surveys, customer communications, and other interactions with the website. Depending on the service being used, information may include your name, email address, mailing address, telephone number, account username, IP address, device-related identifiers, and information associated with your purchases. Customers may also browse portions of the website without creating an account or directly identifying themselves.

When a purchase involves sending an item as a gift, information relating to the recipient may also be collected when necessary to complete delivery. Recipient information is used for fulfilling the requested transaction and is not intended to be used for promotional purposes unrelated to that gift order.

Information collected through our website can generally be grouped into several categories. These may include identifying information such as names, email addresses, physical addresses, telephone numbers, IP addresses, usernames, and device identifiers. We may also collect commercial information, including purchase records, products viewed or considered, wish lists, and other activity associated with shopping preferences. Website usage information may include browsing behavior, search activity, interactions with website features, email engagement, and links or content accessed through our communications. Certain payment-related details may also be associated with transactions, although complete payment card numbers are handled by our payment service providers rather than retained in our own systems.

We may receive information directly from you, automatically through cookies and similar technologies, and from certain third-party sources such as advertising services, social media platforms, analytics providers, or other partners. We do not intentionally collect certain categories of highly sensitive information described in our privacy practices, including Social Security numbers, driver’s license information, biometric information, precise geolocation, health information, or financial account login credentials.

Personal information may be used to operate and improve the website, complete orders, provide customer support, manage accounts, administer promotions or surveys, and make website content more relevant to individual interests. Information can also help us understand how visitors use our services so that we can improve functionality, products, communications, and overall customer experience. Where users have voluntarily subscribed to promotional email communications, we may send newsletters or other marketing messages. Those who have not selected promotional email communication will not be enrolled in such messages simply because they use the website or create an account.

We take reasonable measures to protect the information entrusted to us. Personal information is maintained within secured systems, with access limited to authorized personnel and service providers who need the information to perform their responsibilities. Appropriate confidentiality requirements may apply to individuals who have access to personal information. Sensitive information submitted through the website may be transmitted using Transport Layer Security or comparable encryption technologies, and information may be protected both while traveling between systems and while stored.

Although security controls are designed to reduce risk, no internet-connected system can be guaranteed to be completely secure. In the event that a security incident affects personal information, we will follow applicable legal requirements regarding investigation, response, and notification. Where legally required, notices may be sent using the contact information associated with an affected account or through another legally permitted method. We also maintain procedures for responding to security events and periodically review our information security practices.

Cookies, pixels, web beacons, software development kits, and related technologies may be used to support website functionality and understand how visitors interact with our services. Certain technologies are necessary for essential functions such as account access, shopping cart operation, security, and other core features. Other technologies may be used for analytics and performance measurement, helping us understand pages visited, time spent on the website, errors encountered, and broader patterns of website usage.

Most modern browsers provide controls that allow users to block, delete, or otherwise manage cookies. Disabling certain cookies may affect website functionality, limit personalized features, or prevent some services from operating as intended. Visitors in regions where consent is required for non-essential cookies may be presented with additional controls before those technologies are activated.

We may work with companies and service providers that assist with website hosting, payment processing, fulfillment, analytics, advertising, communications, security, and other business functions. These parties may receive information when necessary to provide their services and are expected to handle information according to applicable contractual and legal requirements. We may also disclose information when reasonably necessary to comply with laws or legal processes, enforce applicable policies, prevent misuse, protect property or safety, or respond to legitimate governmental requests.

Aggregated or de-identified information that cannot reasonably be associated with an identifiable individual may also be used for analytics, reporting, research, or business purposes. Certain information shared with advertising or analytics partners may be subject to privacy rights under state laws, including laws governing the sale or sharing of personal information for targeted advertising. Where applicable, eligible individuals may have the ability to exercise those rights through the privacy choices made available on the website.

Customers may have options to change their communication preferences through their account settings. Promotional email subscriptions can be adjusted by updating communication preferences in the account area. Because some communications may already be scheduled for delivery before a preference change is processed, a customer may receive messages that were already in production.

Account information may also be reviewed and updated through the customer account area. Customers can remove certain saved details, such as shipping information, billing information, and stored payment-related data, subject to the systems and services involved. Some transaction records may still need to be retained for legitimate business, legal, accounting, security, or recordkeeping purposes, including information necessary to support a completed purchase.

Residents of California and other jurisdictions may have additional privacy rights depending on applicable law. These rights may include choices relating to access, deletion, correction, disclosure, or certain forms of data sharing and targeted advertising. The specific rights available, exceptions that may apply, and methods for submitting requests can depend on where the individual resides and the nature of the information involved.

We aim to handle personal information responsibly and provide customers with meaningful privacy choices. Questions about this policy, personal information, account data, privacy requests, communication preferences, cookies, or applicable privacy rights may be directed to [email protected].